Proudly Serving the Niagara Region
All of our lead techs are trained and certified by the IICRC (Institute for Inspection Cleaning & Restoration Certification) plus they are personally trained by the owner, over a period of several months not hours like other companies before they ever go out on their own to clean. This not only gives you confidence in their ability but equally important they are super confident of how to properly handle the equipment, cleaning solutions, and how to properly and professionally clean your carpets.
Your cleaning experience starts actually the moment you call our office, and one of our friendly, knowledgeable, a live operators will answer your questions and book your appointment. She will also call you the day before your appointment to remind you that we are coming. You will only get an answering machine if all our lines are busy and then you will get a quick call back. We know your time is important.
Our crew will arrive on time for scheduled appointment, they will ask you to walk them through the areas you would like cleaned, asking questions about any spots or spills or areas of concern that you might have. They will give you a brochure explaining our cleaning and the three Cleaning Packages Basic, Value, Premium that you may choose from. As you are reading thru the info, they will measure up and give you an exact price and clear explanation of what they can do. No exaggerations or pie in the sky promises to get your work, but honest answers. We would far rather promise you less and deliver more than you were expecting.
Once you have chosen your package the techs will first pre-vac all traffic areas thoroughly with a commercial vacuum, as up to 79% of soiling in carpets is non soluble – it is always best to remove it dry. With your traffic areas thoroughly vacuumed, the tech will proceed to apply a pre-spray solution to your carpets. This product is “green seal” cleaning solution that emulsifies oil that holds all that soiling to your carpets, it requires 10-15 minutes of dwell time to loosen and dissolve the soil. Majority of cleaners chose to mix their cleaning products in their water system, injecting it as they clean. This is far quicker for them as they do not have to stop & pre-spray but it leaves your carpet full of shampoos that rapidly attract soil, leaving the carpet feeling sticky and hard. Our clients comment all the time on how long their carpets stay clean and how soft and fluffy they feel once we are done. Protective corner guards (and drop sheets where required) are set up to protect your home during the cleaning process.
All of our cleaning equipment is outside in our vans, no heavy portables or scrubbers are dragged into your home. All of our hoses attach directly to our truck mounted equipment.
The advantages are many, but just to name a few:
With the cleaning product pre-sprayed on, the proper dwell time, and all spots & spills have been properly pre-treated, the tech begins cleaning. Using high suction, and hot water (210 degree plus) the tech rinses out all the soil, spills and cleaning products in your carpeting. The “steam”, not only helps to clean your carpet, but it also destroys odours, helps to sanitize, and leaves the carpet feeling soft and clean.
At this point the tech (depending on which package) will apply a protectant. We are proud to use one of the only “Green Seal” protectants on the market. This product is applied after cleaning to the damp carpeting and raked in to set the pile as well as to evenly distribute the protectant. If the basic package was chosen we would pile set the carpet and not protect. Then we proceed to set up drying equipment as they clean, These high powered air movers quickly dry each room, greatly reducing the drying time once we leave.
Upon completion of every step of which ever package was chosen, the tech will go over the completed job with clients explaining any concerns, Do’s & Don’ts, spotting tips, leaving behind important info, a fridge magnet, and with Value & Premium Clients they also provide a FREE Spotter bottle and laminated spotting guide PLUS Value clients are entitled to have the same traffic areas cleaned again within 6 months for half price and Premium clients receive the same traffic areas cleaned for FREE in six months.
Our work is fully backed with a 100% MONEY BACK Guarantee – if you are not satisfied and do not feel that we provided the most thorough cleaning EVER! We ask for a second chance to re-clean what ever areas you are not thrilled with. If after our second attempt you are still not THRILLED we will refund your money. Because ultimately, why should you have to pay for anything you are not happy with? At least we do not think so!
30 day no spot returns promise.
Here’s the fine print – although you will see it’s not that fine, it is here for you to see.
Our Three Part warranty is as follows:
No other company is more concerned with your complete satisfaction, we will not send out another company to fix the problem we will do that our selves – you have our word on that!