Phone: 905-468-1107
Toll Free: 1-866-468-1107

Serving St. Catharines, Niagara Falls, and the entire Niagara Region Steam Carpet Cleaning

Phone: 905-468-1107
Toll Free: 1-866-468-1107

Consumer Info

Deals that seem too good to be true…

Beware of unscrupulous carpet cleaners…

Like any other industry there will always be a wide range of companies. The Good, the Bad and the ugly. I wish it was not that way but in the over thirty years of cleaning I have seen everything from extremely poor and damaging cleaning to con men who are out to get as much money out of you as they can, for as little cleaning as possible. So beware of;

  • Cold Callers – there is a reason why they are calling! Because they can not get clients other ways. Reputable companies by and far use regular advertising methods instead of these high pressure and intrusive sales tactics. We have built our business over the years by thrilling clients, repeat clients & clients who refer us to their friends and family. Never have we resorted to cold calling – HANG UP!! and save yourself a lot of grief. We have even had clients call us and say we have called them, when in fact someone else was pretending to be us!
  • Heavily Discounted Specials – All companies will advertise specials, but beware of prices that seem way to good to be real. I have been called by embarrassed clients who thought they could save a lot of money using one of these deals. Only to call me and see if I could fix the mess they left. Hey who doesn’t like to save money? But you don’t save anything when you pay for something that does not do what you expected it to do. So beware! If they have to offer a steep discount or some cheap room by room price  ask yourself “why are they offering it”? Mostly likely because no one would pay their regular price and you will likely get a little bit of cleaning with a whole lot of high pressure sales.
  • High Priced Companies – Hey everyone is allowed to charge what ever they want, make as much or as little profit as they want, but I do take offence when I see companies doing EXACTLY what we are doing charging 2-3x the prices we do. Not long ago my retired parents took their car in for an oil change and after some high pressure sales they were convinced that they needed $2000 worth of additional work. Well I checked out prices at several reputable places and found their prices to be roughly half. When I called back to the shop that did the work and asked why the big price difference their answer was basically “well your parents agreed to the price!” Again that is their right but you have the right to get VALUE for your hard earned dollar. We are not a low end or “cheap” company.  We sell value. Price is what you pay, and but Value is what you get. Over paying is almost as bad as paying too little and getting a shoddy job. So if you want the best possible cleaning, by Certified staff, fully insured, with the most complete warranty available to protect YOU (not us), then call us. We want you for a repeat client. A client that will tell their friends, who will tell their friends and so on and so on. Well you get the picture. Just beware.

Vacuuming:

Vacuuming is essential to keeping your carpets looking and lasting longer. Carpets in high traffic areas such as hallways, family rooms and living rooms (for example) should be vacuumed 2-3x per week. Other areas should be vacuumed once a week. We are often asked what is the best vacuum to buy. Much of it has to do with operator preference but do your research. Very often the most expensive vacuums are NOT the best performers. Consumers Reports is a good place to compare models. At AAA we use a commercial up right and we went thru several brands till we found what we felt was the very best vacuum for us.

Carpet types and piles:

Carpet have come a long way since I started cleaning, so many choices. They are far more durable and stain resistant then ever before and that is good news. Twenty year wear warranties are not unheard of. We are often asked what we recommend. So much though is determined on the areas being carpeted. High traffic, lots of sun light, amount of furniture moving and colour wanted are all factors to be considered. Some types wear well but  the pile crushes easily. There are very plush and soft but might not wear so well in high traffic areas. So consider the following when purchasing your new carpets;

  •  NEVER go cheap on the underpad. A good cushion between your carpet and subfloor not only feels great when you walk on it but goes a long way in helping to extend the life of your carpet. This is money well spent.
  • It pays to buy the best you can afford, then borrow a bit more money, and buy an even better quality carpet. You really do get what you pay for. Recently I had new rug installed in my daughters room, it was more $ than I expected. My wife and I thought about it for a few days and decided it was better to buy a high end rug that will last 20 years or more, then to save 25% and have a rug that will last 10 years and look worn out in 5. It just pays and you will enjoy it so much more!

Great, Thorough cleaning, dries quickly. Colin is very friendly, careful and prompt. We get lots of of compliments – nobody would even think we own a dog. It is nice to know that people can enter our home and see instantly that the rugs are clean without any stains.
Jack & Kathleen Weatherson

 

Soft drinks: The carbonation in soft drinks will help you clean spilled drinks quickly, but act fast because some of the dyes in the drinks can permanently stain your carpet. Blot up the spilled drink. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Let the carpet dry. If the spot remains, repeat the procedure. Vacuum gently.

 

100% Money back guarantee good for 7 days after   the last re-clean which must be done within 7 days of the original cleaning.

 

7 day spill warranty – if anything is  accidentally spilt on the carpet in the first week we will return and  spot for NO CHARGE.

 

30 day no spots will return – if spots return we  will return to re-clean or spot as necessary.

 

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