Phone: 905-468-1107
Toll Free: 1-866-468-1107

Serving the Niagara Region

Phone: 905-468-1107
Toll Free: 1-866-468-1107

FAQ

Q. What process do  you use to clean carpet?

Most of the carpet  cleaning we do is the “hot water extraction” method; also known as  “Steam Cleaning”. This is the preferred method of cleaning by most major  carpet manufacturers, AAA Steam Carpet and Upholstery cleaning uses “truck  mounted” machines that produce more power and hotter water, resulting in  better cleaning results. Where necessary we use portables, encapsulation,  and dry bonnet.

Q. Should we vacuum our carpets & furniture before  the cleaner arrives?

You may if  you wish; you can never over vacuum but all our packages do include  pre-vacuuming. No certified professional cleaner would clean a carpet with out  first vacuuming as up to 79% of the debris in your carpeting is non-soluble and  is so much easier to remove prior to wet cleaning.

Q. Do you move the furniture?

Our trained technicians will be happy to move  most furniture as long as any knickknacks and breakables are removed prior to our  arrival. If you have china cabinets that you want moved they must be emptied to prevent any breakage. All furniture that is moved  will be returned to its original position and blocks and pads placed under the  legs to prevent staining. These protective items should remain under the  furnishings for 24hrs before removal.

Q. Last time we had our carpets cleaned they seemed to  get soiled really quickly. Why?

Most carpet  cleaners to save time and cost inject their cleaning products in their rinse  water, therefore leaving behind all that sticky alkaline shampoo. Just imagine  washing your hair with shampoo and then rinsing it with shampoo – it maybe  clean but it is going to dry all sticky and hard. At AAA Steam Carpet Cleaning we take the extra time and  care to pre- treat all your carpets and spots with a pre-conditioner and  rinsing with cleaning chemical FREE rinse. This ensures that your carpets will stay clean longer and is safe for your children and pets are safe.

Q. We just painted, will your hoses scratch the paint on  corners of our walls?

At AAA Steam Carpet Cleaning we have take extra  steps to make sure that your property and all valuables are protected in every  way possible. We use wall corner guards and drop sheets to ensure our hoses do not damage baseboards, paint or floors when we pull our hoses. The nice thing with  our truckmounts is that all the heavy equipment remains in the truck and is not  dragged thru your home.

Q. What is the cost? Why  is there such a great variation in prices between different carpet cleaners?

The simple answer is: quality in workmanship and reputation.  Skilled, experienced and schooled technicians take pride in their work and it  shows in the end result. Rather than use harsh chemicals to achieve a surface  brightening, AAA crews rinse your carpets clean, remove spots with expert  techniques in a separate operation, and achieve a near new look, which lasts  far longer. Our crews move furniture and truly clean carpets from corner to  corner. When it comes to low advertised prices, keep in mind that in the end,  this advertised price will be greatly inflated by adding additional, and often unnecessary services (bait and switch). So what originally may sound as a ‘good  deal’ may cost more in the end. Rapid re-soiling is the biggest consumer gripe  of cut-rate carpet cleaning. Guarantees are only as good as the company that  stands behind them (reputation). Our price is based on the amount of sq. ft.  cleaned, not room by room, this way you just pay for what you are having  cleaned. There are lots of low priced cleaners who love to take your money, but  like my father would say, Cheap is good, but good is never cheap. So if you are  looking for a quick brush the dirt of the surface cleaning, we are not the  company you are looking for. But if you want a deep, thorough cleaning, using  environmentally sound products by trained certified technicians, backed by a 100%  money back guarantee, call us!!!

Q. What about spots,  spills or stains? Will they all be removed by the cleaning?

The different fibers used in producing carpets, or  upholstered furniture, have different characteristics, such as how much liquid  they will absorb or what food dyes can stain them. Such as black coffee is much easier to remove the coffee that contains cream and sugar. So it maybe that one spill comes out but the other spill does not it could the same drink just with different ingredents or even the temperature of the beverage. Therefore, successful stain  removal can vary greatly. All spots are pretreated before any cleaning begins,  our crews use a variety of products to achieve maximum success but we cannot  guarantee that all staining can be removed, especially if the stain had been  previously cleaned improperly thus setting the stain permanently. Thanks to our training and years of experience we are generally very successful often astonishing our clients with what we can do and other cleaners in the past were unable to do.

Q.  How long does the carpet take to dry?

The normal drying time is from 4 to 8 hours depending on the degree of soiling and the outside  humidity. We suggest you turn use ceiling or floor fans to aid  in the drying process.  Any air circulation will speed up the drying time. Extreme humidity, and or soiling will add hours to the normal drying times. Cleaning in the winter season drying times can be considerably shorter.

Q. I’ve heard it’s  best to put off having your carpet cleaned as long as possible, is this true?

No. The build up of soil in your carpet in combination with  foot traffic creates abrasion that breaks down your carpets’ fibers. So what  you perceive as soiling is actually the damage that has been caused by the  soiling. This wear & tear can be permanent. This means higher traffic areas  will require cleaning more often. We only charges you for the areas they clean  so it is possible to get just the traffic areas done when  needed.

Q. Why shouldn’t I  just rent a carpet cleaning unit and save some money?

It is true you can  definitely save money doing it your self, but at what is the true cost? Improperly  treating stains with the incorrect product, or pH can permanently set a spot, a  spot that could easily been removed by us. Portables, especially the rental ones  lack suction, the ability to remove all the debris and equally important the  water you have injected. This inability to fully remove all that water can  leave your carpets wet for days not a few hours like us, causing bacterial  growth and the odours that go along with them. Time is money, figuring  the time to pick up, set up, move furniture, and return you could easily spend  an entire day soaking your carpets, in the same time period we could have  cleaned and fully dried your carpets. The place that rents the units to you  will NOT give you a money back guarantee if you are not satisfied with your  cleaning or help you remove the browning or wicking back of spots after it  dries in a few days. We back ours with a money back warranty and a 30 day no spot  returns guarantee or else we will.

Q. Does your cleaning  process soak the backing of the carpet?

No, although our  process rinses the carpet deep down, moisture does not penetrate the backing of  the carpet. With our powerful truck mounted equipment, your carpet is  thoroughly rinsed, and left only damp to the touch. The best way to prove this is to clean front door mats which are the most soiled carpets in a home. Upon cleaning, we welcome you to flip it over and you will find that the floor is 100% dry and no water has gone thru to the carpet backing. Many proponents of dry cleaning will tell you that steam cleaning soaks the carpet, pad, and sub floors – this simply does not happen with our powerful cleaning machines. Put us to the test  – we have nothing to hide.

Q. Can you get the pet odour out of my carpet?

Pet odour is a very common problem. At AAA Steam Carpet Cleaning we can help you deal with your pet  odours. The problem with pet odour is that it can be much deeper than it first  appears. Pet urine can easily soak through the backing of the carpet into the  padding underneath. In more severe cases the urine can penetrate into the  sub-floor beneath the padding. This creates a problem that is multi-layered.  The urine also provides for the growth of bacteria. This in turn contributes to  a worsening of the odour problem and can contribute to permanent color loss of  the carpet fiber. Left untreated over a period of time pet odour can become  absorbed into many of the porous materials in your home. Draperies, sheet rock,  upholstered furniture, baseboards, even the concrete foundation are just a few  of the materials that can absorb these odours. We offer a range of solutions to  help you solve your pet odour problems.

To answer your question – a complete inspection of your carpet, pad and subfloor would have to be done. When the subfloor and pad are saturated carpet cleaning alone will not remove the odours completely, as the odours will wick up from the subfloor and pad. We can guarantee complete pet odour removal with out the removal and replacement of effected pad, sealing of the subfloor and cleaning of both sides of the carpet. So it is best to get us in as soon as possible to treat these accidents before the damage sinks in.

Q. Do I have to be  home while my carpet is being cleaned?

It is not necessary that you be home while  your carpet is cleaned because our carpet cleaners are professionals, fully  trained, reliable and insured. However, we recommend that someone be home  before we begin cleaning to discuss carpet care issues pertaining to your  carpet, and to discuss which cleaning package you would prefer.

Q. Why do some stains reappear after carpets have dried?

Some spots may  reappear after drying or after a few days of usage.  This is usually  caused by a previous soap build-up or stickiness from a spill.  Spots  reappearing from a process called “wicking” is also common.   This is caused when the spot wicks up from the backing of the carpet.  The  top of the carpet dries first and pulls up more moisture, any dormant spots in the  pad or back of the carpet can be pulled to tips of the fibers. Our service  technicians concentrate on these areas but can only go over areas a limited  number of times.  Return services may be subject to a minimum service  charge AFTER our 1st return service. (1st is free for up to 30 days after  original cleaning). So if a spot does return after our cleaning please be sure to call us back within the first 30 days and we will be happy to return and retreat for FREE!!!

Q. Can I walk on my carpet after it has been cleaned?

You may walk on your carpets as  long as you don’t have your feet soiled.  However, try to keep pets,  children, and heavy traffic off the carpet during the drying process. There is also the concern of slip and fall hazard when walking from your damp carpet to hard surface flooring, so be extra careful till dry. Wait  24 hours before removing protective tabs that our technicians have placed under  the furniture to protect the carpet.

Q. How can I keep my carpets cleaner for a longer period  of time?

Vacuuming twice a week will help in  preventing soil build up.  Door mats and regular changing of a/c filters  also prevents soil build up.

Q. Why should I choose  your company over all the rest out there?

A very good and  fare question! AAA Steam Carpet Cleaning is not the only professional  carpet cleaner in the region, to say that would just be dishonest. But the truth be  told there are a lot more poorly trained and unscrupulous cleaners then trained  professionals.

Here are a few questions you should ask any cleaner before  letting them into your home:

  1. If I am not fully satisfied with your cleaning will you refund 100% of my money?
  2. Are you fully trained by the IICRC (Institute  of Inspection Cleaning Restoration Certification), what are your areas of certifications, and what is your certification number?
  3. Are you fully insured?
  4. Do you use truck-mounted cleaning with chemical free rinse?
  5. Do you have over 20 years experience?
  6. Can you provide referrals and testimonials?
  7. Are all of your cleaning products environmentally friendly?
  8. Do you give a written price prior to cleaning?
  9. Do you belong to the Better Business Bureau? And do you have a clear record?

Our answer to all of those questions, is YES. Our biggest  asset is our thousands of thrilled clients who constantly refer us to their  friends, family and leave us great testimonials. Please check our testimonials  on our site. We would love to add your name to our growing list of thrilled  clients.

Q. Why should we have our carpets cleaned every 6 – 18  months?

People invest thousands of dollars into  new carpets and furniture. Cleaning is protecting your investment from being  damaged. The soil that is in your carpets and furniture that your vacuum can’t  pull out do to its oily properties causes your carpet to wear and have a dull  color and appearance. What would your kitchen linoleum look like if you did not  clean it for 2 years, only sweep it? Your carpet is designed to trap and hide  dirt from showing. The dirt is there and must be removed in order to preserve  its color, quality & strength.

The (IICRC) Institute of Inspection Cleaning and Restoration Certification “Residential Carpet Cleaning Frequency Chart”

Home / Carpet Owner General Maintenance

Professional Carpet Cleaner / Restorer

Vacuuming

Spot Cleaning

Heavy Use Interim “Area Cleaning

“Total Restorative Cleaning

Light Soil

1 time per week

Daily or as soon as spots are noticed

Traffic Areas every 12-18 months

Every 2 years or per manufacturer

Normal Soil Family with Kids / Elderly

1-2 times per week

Daily or as soon as spots are noticed

Traffic Areas every 6-12 months

Annually (1x year)

Heavy Soil Families with Pets / Smoking

2-4 times per week

Daily or as soon as spots are noticed

Traffic Areas every 3-6 months

Every 6 months (2x year)

Extreme Conditions Large Families Multiple Pets

Daily

Daily or as soon as spots are noticed

Traffic Areas every 2-3 months

Every 3 months (4x year)

Your Carpet Manufacturer’s Written Warranty

Shaw Industries, StainMaster and Mohawk, who together manufacture over 80% of the world’s carpet, recommend hot water extraction cleaning.

This paragraph comes from the current STAINMASTER Warranty page: “To qualify for coverage under this limited warranty, you must have had hot water extraction, performed by a trained, qualified carpet care professional, at least every 24 months since the date of purchase of your carpet.

(You must provide your receipts for proof of service.†)” http://www.stainmaster.com/warranty/stainmaster_carpet_warranties.jsp http://www.stainmaster.comimages/documents/SFC_Consumr_Warrn_20070801.pdf

We were very satisfied and pleased with how well you cleaned. What a super job!!! You will definitely be welcome in our home again.
Fred & Viola Fishleigh, Retired

 

rayon: Scrape away excess crayon or remove it by placing a blotter over the crayon stain and pressing it with a warm iron until the blotter absorbs the melted crayon. Move the blotter frequently so that it doesn't get oversaturated. Apply dry-cleaning fluid, and let the carpet dry. Vacuum gently.

100% Money back guarantee good for 7 days after the last re-clean which must be done within 7 days of the original cleaning.

 

7 day spill warranty – if anything is accidentally spilt on the carpet in the first week we will return and spot clean for NO CHARGE.

 

30 day no spots will return – if spots return we will return to re-clean or spot as necessary.

 

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